Interested in a Career With Trans-West Network Solutions?

Join our successful team with a career at Trans-West Network Solutions, a leader in voice and data convergence for over 33 years. Our commitment is to provide quality and excellence, cutting edge technology, and to surpass the need for innovative services, which is dependent on the talent and performance of our team. We seek strong minds that are ready to unleash their talents and make an impact.


Trans-West Network Solutions offers a competitive and comprehensive compensation and benefits package, to all our eligible employees, including:

  • Competitive salary
  • Comprehensive health and dental plans
  • Life, supplemental life and dependent life insurance
  • Long term and supplemental short term disability insurance
  • Paid time off
  • Paid holidays
  • Educational reimbursement
  • Training and development programs
  • SIMPLE IRA retirement plan with company contribution
  • Direct deposit

Our Current Job Openings

Select from the list below to view the full functions and qualifications for a position:

POSITION RESPONSIBILITIES

As the Sales Executive, you own ultimate responsibility for the customer’s retention and expansion success.

  • Establish relationships with new customers and secure contracts with new customers that achieve assigned sales quotas and targets.
  • Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking.
  • Qualify prospects against company criteria for ideal customers and sales.
  • Consult with prospect about business challenges and requirements, as well as the range of options and cost benefits of each.
  • Work with technical staff and product specialists where required to address customer requirements.
  • Provide forecasts on best case and most likely sales volumes over relevant time periods.
  • Cultivate strong relationships with third party and partner companies that may be required to deliver full solutions to customers.
  • Develop and maintain long-term relationships from the C-Level down to achieve customer happiness.
  • Educate, present and upsell Trans-West Network Solution’s additional products to customers.
  • Maintain accurate and current records of customer information in CRM.
  • Serve as an escalation point for issues that impact the customer’s success and work with internal teams to drive resolution.
  • Conducts Business Review meetings with the customer.
  • Ensures that Trans-West’s best practices and methodologies are adhered to on a consistent basis.
  • Ability to prioritize, multi-task, and perform effectively under pressure.

SKILLS AND QUALIFICATIONS/POSITION REQUIREMENTS

  • At least 1-2 years of previous account management or customer service experience, ideally in a telecommunications technology company.
  • Strong verbal and written communication skills.
  • Great people skills and an outgoing personality.
  • CRM experience and organizational skills.
  • Be a self-starter and stay focused even when unsupervised.
  • Be a strong team player.
  • Bilingual spanish speaking candidate desired.

WE OFFER OUR EMPLOYEES A CASUAL AND UPBEAT WORK ENVIRONMENT ALONG WITH…

  • Competitive base salary
  • Great commission structure
  • PTO
  • Medical and Dental Benefits
  • Simple IRA
  • Company-paid life insurance
  • Long term disability coverage
  • New hire training and ongoing learning opportunities
  • Career growth and limitless opportunities
  • Car Allowance

ESSENTIAL FUNCTIONS AND BASIC DUTIES

The Dispatcher is responsible for the day-to-day dispatch of technicians, being sure to dispatch the technician whose skill set most closely matches the needs of the dispatch. Dispatcher is responsible for the notifying the customer of scheduled times to meet their needs and requests. Dispatcher is also responsible for the appropriate time reporting of all technicians in their respective areas.

The Dispatcher reports directly to, and receives instructions and directions from, the Operations Manager.

The Dispatcher has the authority to:

  • Set up daily schedules and modify as sees fit in order to maintain efficient routes.
  • Confer with the Operations Manager to resolve any difficult issues that arise.
  • Set up dates and times with customers.
  • Reschedule orders with customers if need arises

The duties of the Dispatcher include, but are not limited to the following:

  • Sorting Open Service Orders, AMC’s and Installation tickets that have been assigned to Ops and assigning them to the appropriate statuses.
  • Schedule work orders with the technicians on a daily basis.
  • Communicate with the customer to let them know when their ticket is scheduled/rescheduled.
  • Soft close tickets with technicians and ensure time and material is recorded on ticket properly.
  • Liaison between customer service and operations to provide status of open tickets.
  • Responsible for knowing status of every open ticket currently dispatched to a technician.
  • Ensure all Service Orders scheduled daily are either Soft Closed, or rescheduled by close of business each day.
  • Follow all Departmental and Company procedures.
  • Obtain performance goals as set forth by the Operations Manager.

SKILLS AND QUALIFICATIONS

  • Communicate in English at a level that allows for successful performances of essential job functions.
  • Basic troubleshooting and problem resolution skills.
  • Proficient in Microsoft Excel, Microsoft Word, Microsoft Outlook.
  • Basic knowledge of Tigerpaw software.
  • Must be able work at a computer workstation for eight hours per day.
  • Must be able to lift up to 15 lbs.

COMPENSATION RANGE

$12.00 – $16.00 per hour

ESSENTIAL FUNCTIONS AND BASIC DUTIES

This individual focuses on remotely assisting CloudIT customers with some on-site travel required. Service Orders (SO) which are assigned to this individual are more complex, less routine, multiple functions of operation. This individual works on more than one task at a time and manages work effectively within the Technical Assistance Center (TAC) and on-site requirements. This individual will rely on established procedures, criteria, best practice, and other standards to accomplish tasks. Non-routine questions and problems are escalated to SA3/Senior SA.

The SA2 is responsible for fielding all inbound CloudIT customer tickets and SO’s while maintaining Service Level Agreements (SLA) and will travel to resolve/complete issues or projects at customer sites. The SA2 provides general and routine technical support to a broad range of customer environments, application and Operating Systems (OS). It is required that the SA2 has the ability to research, analyze, and solve problems effectively to meet established performance metrics and SLA’s.

  • Provide mid-high level remote/on-site support for end user operating systems (e.g. XP, Vista, 7).
  • Provide low-mid-level level support for server infrastructures (e.g. Server 2003, 2008, 2012).
  • Provide low-level support for server applications (e.g. Exchange, AD).
  • Provide remote support for end user applications and peripherals (e.g. MS Office, Printers, and Scanners). This may include custom and/or proprietary applications.
  • Proactive monitoring of client end user nodes and servers.
  • Proactive monitoring of client networks.
  • Provide notification and escalation for maintenance and outage activity.
  • Manage and triage multiple incident cases. Qualify and prioritize issues.
  • Answer incoming TAC inquiries promptly, politely and professionally to ensure high quality of service.
  • Follow prescribed procedures and document all work performed within CRM.
  • Availability for rotation based on-call (nightly and weekends).
  • All other duties as assigned.

SKILLS AND QUALIFICATIONS

  • Associates degree in computer science or related fields or equivalent combination of education, certification, and experience.
  • A+, Net+ and/or MTA, MCSA would be preferred but not a requirement.
  • Minimum of 3 year experience in a related role requiring confidentiality, timelines, customer service, organization, prioritization, troubleshooting, analysis, problem solving, and working independently to successfully maintain Windows Servers and clients.
  • Knowledge of the basic understanding of TCP/IP V4/6 networks.
  • Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration.
  • Familiarity with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
  • MAC OSX preferred but not required.
  • BYOD Technologies preferred but not required.
  • Reliable transportation to be used daily. TWNS will provide vehicles when/where applicable.

POSITION SPECIFIC COMPETENCIES

  • IT experience in a live environment and understanding technical support impact of CloudIT client’s business.
  • Work under stress to meet scheduled deadlines; execute daily tasks necessary to achieve outlined objectives with minimal supervision.
  • Possess significant understanding of production, mission-critical, revenue-dependent, 24X7 infrastructures, including ecommerce or financial systems and network devices.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

This individual will be required to travel and offer remote assistance to CloudIT customers. Service Orders (SO) which are assigned to this individual are more complex, less routine, multiple functions of operation. This individual works on more than one task at a time and manages work effectively within the Technical Assistance Center (TAC) and on-site requirements. This individual will rely on established procedures, criteria, best practice, and other standards to accomplish tasks.

The SSA is responsible for fielding all inbound CloudIT customer tickets and SO’s while maintaining Service Level Agreements (SLA) and will travel to resolve/complete issues or projects at customer sites. The SSA provides general and routine technical support to a broad range of customer environments, application and Operating Systems (OS). It is required that the SSA has the ability to research, analyze, and solve problems effectively to meet established performance metrics and SLA’s.

  • Provide high-level remote/on-site support for end user operating systems (e.g. XP, Vista, 7).
  • Provide high-level support for server infrastructures (e.g. Server 2008, 2012).
  • Provide high-level support for server applications (e.g. Exchange, AD).
  • Design and implementation of server infrastructure.
  • Proactive monitoring of client end user nodes and servers.
  • Proactive monitoring of client networks.
  • Provide notification and escalation for maintenance and outage activity.
  • Manage and triage multiple incident cases. Qualify and prioritize issues.
  • Answer incoming TAC inquiries promptly, politely and professionally to ensure high quality of service.
  • Follow prescribed procedures and document all work performed within CRM.
  • Availability for rotation based on-call (nightly and weekends).
  • All other duties as assigned.

SKILLS AND QUALIFICATIONS

  • Bachelor’s degree in computer science or related fields or equivalent combination of education, certification, and experience.
  • A+, Net+, MCSE, MCM would be preferred but not a requirement.
  • Minimum of 10 year experience in a related role requiring confidentiality, timelines, customer service, organization, prioritization, troubleshooting, analysis, problem solving, and working independently to successfully maintain Windows Servers and clients.
  • Knowledge of the basic understanding of TCP/IP V4/6 networks.
  • Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration.
  • Familiarity with current computer technology and applications (e.g. word processing, spreadsheet, and collaboration applications).
  • MAC OSX preferred but not required.
  • BYOD Technologies preferred but not required.
  • Reliable transportation to be used daily. TWNS will provide vehicles when/where applicable.

POSITION SPECIFIC COMPETENCIES

  • IT experience in a live environment and understanding technical support impact of CloudIT client’s business.
  • Work under stress to meet scheduled deadlines; execute daily tasks necessary to achieve outlined objectives with minimal supervision.
  • Possess significant understanding of production, mission-critical, revenue-dependent, 24X7 infrastructures, including ecommerce or financial systems and network devices.

OVERVIEW

The Technical Specialist is responsible for installing, maintaining, and servicing all equipment within the Technician’s technical expertise covered by TWNS at all Customer Sites. Additionally this role is to give support and guidance to TWNS Field Technicians.

REPORTING RELATIONSHIP

The Technical Specialist reports directly to, and receives instructions and directions from the Operations Manager.

AUTHORITY

The Technical Specialist has authority over all aspects of properly installing and servicing the customer as required.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

The duties of the Technical Specialist include, but are not limited to the following:

  • Servicing the customer as assigned.
  • Installing and servicing equipment as directed.
  • Performing preventative maintenance procedures at customer sites.
  • Reporting and escalating on-going problems to their Supervisor and/or Manufacturers for resolution.
  • Assisting in the on-going training of their peers in the field and Customer Service Personnel.
  • Report the customers needs and concerns as addressed to the technician from the customer back to the appropriate TWNS Personnel.
  • Completing all schedule Service Orders and workloads on a daily basis.
  • Follow all Departmental and Company procedures.
  • Obtain performance goals as set forth by the Operations Manager, to include:
    • Maintaining 6.5 billable hours per 8 hours paid.
    • Maintaining less than, or equal to, 5 hours of shop time per 40 hour work week.

SKILLS AND QUALIFICATIONS

  • Communicate in English at a level that allows for successful performances of essential job functions.
  • Advanced troubleshooting and problem resolution skills.
  • Must have clean driving record.

CERTIFICATES, LICENSES, AND/OR REGISTRATIONS

  • Valid Driver License.
  • Mitel 3300 Certifications in qualifying areas of Technician’s Skills Matrix a must.
  • Network/Computer related certifications a must.

PHYSICAL DEMANDS

  • Be able to lift up to 50 lbs.
  • Climb and work from ladders up to 25’.
  • Operate a motor vehicle.
  • Safely operate Tools and Assigned equipment.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION OVERVIEW

Trans-West Network Solutions began in 1981 providing telecommunication services to thousands of businesses locally and across the U.S. Since then, Trans-West has expanded the services provided to customers to now include physical and Cloud IT support in addition to telecommunications. Our sales professionals are well-versed in the industry and have substantial knowledge about our suite of solutions that takes advantage of the latest technology. The entry level Inside Sales Administrative Intern is responsible for all administrative duties within the Sales Department. Trans-West provides a busy professional office environment with no hazardous or significantly unpleasant conditions.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

The essential functions and basic duties of the entry level Inside Sales Administrative Intern include, but are not limited to the following:

  • Assist Account Executives and Sales Design Engineers as needed to service the customer associated with TWNS selling process
  • Preparation of proposals, contracts, documentation, sales reports and RFPs
  • Update and track projects in CRM
  • Track employee leads
  • Maintain and distribute marketing materials
  • Attend sales meetings and company meetings as scheduled
  • Ensure excellent customer service and attention to detail
  • Understand sales personnel and customer requirements for a pertinent solution
  • Participate in trade shows
  • On-site customer engagement
  • Other duties as assigned

SKILLS & REQUIREMENTS: SKILLS AND QUALIFICATIONS

  • Pursing a degree
  • Excellent written, verbal, presentation and interpersonal skills
  • Must be proficient in MS Office products (Word, Excel, PowerPoint, etc.)
  • Strong organizational and time management skills with a conscientious attention to detail
  • Work effectively in a fast-paced, multi-task, high volume environment
  • Possess a strong work ethic and customer satisfaction commitment
  • An interest in Sales and Marketing and a desire to advance in the Sales Department and organization
  • Position is 24-40 hours per week
  • HOURLY: $10 – $12
  • Reliable transportation

PHYSICAL DEMANDS

  • Primarily sitting with periodic standing
  • Repetitive motions: Frequent and regular movements of the wrists, hands, and/or fingers
  • Lift up to 20 lbs. occasionally

POSITION OVERVIEW

The IT Services Account Executive (ITAE) is responsible for assessing customer needs and providing consultative sales solutions, as well as consistently selling at or above quota.

REPORTING RELATIONSHIP

  • IT Services Account Executive reports directly to, and receives instructions and directions from, the Sales Manager.
  • ITAE has no direct reports.
  • ITAE is required to complete an annual Business Plan

ESSENTIAL FUNCTIONS AND BASIC DUTIES

The essential functions and basic duties of the IT Services Account Executive include, but are not limited to the following:

  • Successful completion of initial development program.
  • Generate new sales leads, including cold calls, potential clients, and lead partners; prospecting is imperative.
  • Book client appointments, coordinate proper tech resources, organize proposals, and conduct demonstrations and presentations.
  • Possess the confidence & ability to close the sale.
  • Contact existing customer base at least once every three (3) months.
  • Maintain account information in TigerPaw and utilize and maintain “Opportunities” in TigerPaw daily.
  • Maintain client satisfaction throughout the sales cycle and post-sale relationship.
  • Work with Customer Service/Operations/Accounting departments to ensure all necessary information, such as job packages, are accurately and timely available for installation and billing forecasting.
  • Develop and maintain excellent knowledge of all Trans-West Network Solutions CloudIT Services & Data products.
  • Participate in all product training.
  • Complete all testing (i.e. DiSC and CloudIT vendor sales certifications).
  • Represent TWNS in a professional manner.
  • Achieve or exceed pre-determined performance criteria of the following:
    • Within 30 days:
      • Complete the Onboarding requirements
      • > 12 client F2F prospect appointments
    • Within 60 days:
      • $30,000.00 in cumulative sales revenue
      • Proven ability to create quotes and proposals
      • > 24 prospect F2F appointments
    • Within 90 days:
      • $50,000.00 in cumulative sales
      • > 40 prospect/existing client appointments
      • Minimum $200,000.00 in Proposals

SKILLS & REQUIREMENTS: SKILLS AND QUALIFICATIONS

  • Axcient DMR, Vmware, Ruckus, HP, or similar experience preferred but not required
  • Professional attitude and leadership
  • Possess patience, self-motivation and a strong desire to succeed
  • Strong written and verbal communications skills
  • Consistent ability to take direction from manager and engineer
  • Strong organizational and time management skills with a conscientious attention to detail
  • Work effectively in a fast-paced, multi-task, high volume environment
  • Have a successful track record of consistently surpassing sales goals
  • Minimum two (2) years outside sales or sales engineer experience in a technology industry with measurable accomplishment

CERTIFICATES, LICENSES, AND/OR REGISTRATIONS

  • Valid Arizona Driver’s License with clean driving record.

PHYSICAL DEMANDS

  • Primarily sitting and/or driving
  • Lift up to 20 lbs. occasionally

WORK ENVIRONMENT

  • Busy professional office environment
  • No hazardous or significantly unpleasant conditions
Trans-West Network Solutions (TWNS) is seeking an experienced Telephony/Field Service Technician.

Applicant must be able to work along timelines and directly, professionally with customers. The position is responsible for installing, maintaining, and servicing all equipment within the Technician’s range of expertise covered by TWNS at all customer sites.

The Telephony/Field Service Technician will report directly to and receive instructions from the Operations Manager and/or Project Managers.

Compensation is heavily reliant on abilities (viable pay range approximately $20-$30+ per hour depending on experience).

JOB DUTIES INCLUDE (but are not limited to):

  • Service the customer as assigned
  • Install services and equipment as directed
  • Perform preventative maintenance procedures at customer sites
  • Report and escalate problems to management and/or manufacturers for resolution
  • Report customer needs and concerns to the appropriate TWNS personnel
  • Complete all scheduled service orders and other work tasks on a daily basis
  • Follow all departmental and company procedures
  • Meet performance goals as set forth by management

SKILLS AND QUALIFICATIONS:

  • Communicate clearly in English (additional languages a plus) at a level that allows successful performance of essential job functions
  • Advanced troubleshooting and problem resolution abilities
  • Mitel 3300 telephony experience a huge plus
  • Experience with VoIP and network troubleshooting a plus
  • Valid Driver’s License and clean driving record

PHYSICAL DEMANDS:

  • Be able to lift up to 50 lbs
  • Climb and work from ladders up to 25 feet high
  • Operate a motor vehicle without distraction
  • Safely operate tools and assigned equipment

Job Type: Full-time

Salary: $20.00 /hour

REQUIRED EXPERIENCE:

  • Telephony Technician, Field Service Technician: 1 year

REQUIRED LICENSE OR CERTIFICATION:

  • Driver’s License

JOB DUTIES INCLUDE (but are not limited to):

Project Manage VoIP Hosted Installations

  • Assist in the definition of project scope of work, involving all relevant stakeholders and ensuring technical feasibility
  • Work with customer and vendors on project schedules
  • Develop a detailed project plan to monitor and track progress
  • Review applications and configuration with customer and Account Executive
  • Evaluate risks on a per project basis to minimize project risks
  • Coordinate internal resources and subcontractors for the flawless execution of projects, including ensure resource availability and allocation; Successfully manage the relationship with the customer and all stakeholders
  • Spin up necessary switches for customer applications
  • Perform Add/Move/Change, Installations, Service Calls remotely or in the field as necessary
  • Manage changes to the project scope, project schedule, and project costs using appropriate process’s at Trans-West. i.e. Change Order’s through Account Executive
  • Ensure that projects are delivered on-time, within scope and within budget; measure project performance
  • Create and maintain comprehensive project documentation
  • Report and escalate to management as needed

Sales Engineering

  • Design systems for customer installation for Mitel systems using Mitel’s CPQ tool
  • Generate Quotes for customers using Mitel’s CPQ tools
  • Attend customer site meetings as necessary as the technical expert
  • Create network diagrams for prospective and existing customers
  • Accompany Account Executive as requested on customer calls; goal of the Engineer in this aspect is for discovery and education:
    • Collaborate with customers, understand their current network and long term technology initiatives
    • uncover applications
    • present the technical portion at presentations

Technical Engineering

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Provide prompt and accurate feedback to customers
  • Ensure proper documentation and closure of all issues
  • Research and provide technical expertise for Customer Service, Account Executives, and Technicians
  • Provide telephony support, field support, and be the point of contact for the manufacturer for Field Technicians
  • Document knowledge in the form of TigerPaw knowledge base and tech notes
  • Research customer equipment for determining necessary hardware and/or software upgrades
  • Provide telecom training for new hires and continued product training for Account Executives
  • Assist and train Technicians on new and advanced applications
  • Accompany other Project Managers to customer sites as needed on initial coordination meetings
  • Work on high-level service order tickets, test the results, and close with the customer
  • Assist in customizing demonstrations for customers
  • Set up new product for in-house and/or demonstration use
  • Responsible for staying educated on all company product
  • Maintain awareness in evaluating and discovering new products, upgrades, technologies, processes, and vendors; disseminate information to Account Executives and Technical Staff

PREFERRED EXPERIENCE:

  • Proven working experience in project management in the Information/Telecommunications Technology sector
  • Excellent customer-facing and internal communication skills
  • Well-rounded Telecommunications history
  • VoIP experience a plus
  • Network Administration
  • Critical thinker ; Strong problem-solving skills
  • Self-motivated
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Profound drive for success
  • Excellent written and verbal communication skills
  • Relative education PMP / PRINCE II certification is a plus

BENEFITS OFFERED/PROVIDED:

  • Company paid Long Term Disability and $50k of Life Insurance
  • Group Health and Dental
  • Company pays into HSA account for medical group participants
  • Company match into Simple IRA

Job Type: Full-time

REQUIRED EXPERIENCE:

  • Project Management 2 years
  • Telecommunications: 5 years
  • Engineering: 3 years

REQUIRED LICENSE OR CERTIFICATION:

  • Valid Driver’s License
The Operations Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service orders.

The Operations Coordinator will report directly to and receive instructions from the Operations Manager.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Act as the initial point of contact to the customer for all types of service orders.
  • Coordination of all TWNS support groups to ensure maximum utilization of billable resources.
  • Pre-process service requests as they arrive in the dispatch queue by clarifying customer needs, gathering customer input pertinent information.
  • Schedule internal and field technical resources on the Tigerpaw Dispatch program.
  • Monitor resource schedules to ensure prompt time entry on service orders.
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Program adds, moves and changes to the customer’s Mitel MiVoice Business platform.

ADDITIONAL DUTIES & RESPONSIBILITIES:

  • Improve customer service, perception, and satisfaction
  • Liaison between TWNS departments to resolve issues and additional information and/or communication with customer and sales if needed
  • Fast turnaround of customer requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of Operations resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of Operations Support resources and Service Order SLA’s
  • Responsible for entering time and Service Order expenses as it occurs
  • Verify necessary equipment has been ordered and received to complete service orders
  • Monitor status of service orders and move them towards completion

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide customer services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast moving environment
The Lead Telecommunications Technician utilizes working knowledge of basic and complex telecom networks and telecom equipment to organize and direct service orders to be completed by the TWNS technical staff.

The Lead Telecommunications Technician is responsible for attaining maximum utilization of internal and field technical resources through the daily assignment of service orders.

THIS POSITION IS ALSO RESPONSIBLE FOR:

  • Communicating with the customer as required, to keep them informed of incident progress, notifying them of impending changes or agreed outages.
  • Work directly with the operations manager to match resources to technical issues appropriately.
  • Monitor service orders and help move towards completion
  • Escalate service orders that cannot meet customer expectations
  • Verify all equipment has been ordered at the right time
  • Clarifying customer needs, gathering customer input and all pertinent information

We are looking for a Lead Telecom Technician that is self-motivated, has advanced interpersonal skills, is detail oriented and has experience as a telecom technician.

REQUIRED:

  • Telecom Technical skills, Mitel experience desired but not required
  • Basic computer and operating system knowledge
  • Advanced interpersonal skills
  • Customer service awareness
  • Self-motivated with the ability to work in a fast moving environment