Feedback

We realize your time is valuable but please give us just a few moments and let us know how we are doing so that we can better serve you, our valued customer. Thank you!

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Rate your overall EXPERIENCE WITH TRANS-WEST

How likely is it that you would recommend us? Rate 0-10, 10 highest

Any specific area or person that exceeded your expectations?
Overall product and service satisfaction rating:

Account Executive

Who is your current Account Executive?
How often does your account contact you?
Does you account representative follow through?

Customer Service Call Center

Does Customer Service answer your call promptly?
Is our Customer Service department helpful?
Did our Customer Service Call Center Representative have knowledge of your product?
Do we Communicate Effectively?

Dispatch

Was our Dispatch Department Courteous & Helpful?
Was our Dispatch Department Professional?
Was your request scheduled and communicated to you effectively?

Technical Staff

Was our technician Courteous & Helpful?
Was our technician Professional?
Did our staff have knowledge of your products?
Did they ask if all your needs were met?
Was there any follow up required? If yes, please answer the next question also.

If yes, how was it handled?

If so, how was it handled?
Was our Accounting Staff Professional?
Did our Accounting Staff communicate effectively?

General Information*

First Name
Last Name
Company Name
Phone Number
Email Address

Suggestions

Do you have any suggestions on how we can better service your business?
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Have we met all of you expectations?
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Comments

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