IVR (Interactive Voice Response), Phoenix, AZ

IVR is a software application which allows customers quick access to data or information through an automated telephone information system. Trans-West Phoenix, AZ customers can interact with an IVR (Interactive Voice Response) by making touch-tone keypad selections. To make navigation even easier for the customer, Advanced Speech Recognition (ASR), a tool used with IVR, enables callers to speak commands rather than choose the numerical options. This method converts speech responses to digital signals, which are then processed by a computer system.

Would a telecommunication solution that could improve customer service, increase call volumes and reduce staff demand be helpful to your business?

An Interactive Voice Response system addresses several areas of concern pertinent to business owners here in Phoenix, Arizona and in every other part of the nation.

IVR (Interactive Voice Response) Improves Customer Service

• An IVR system allows customers to quickly access services, data, and information through immediate, real-time interaction.


• Customers can access IVR data 24 hours a day, 7 days a week.


• Your agents can use preliminary information, collected from customers by the Interactive Voice System, once the call is connected to them. This reduces the amount of information that needs to be requested by the agent, decreasing call duration.


• Calls can be automatically routed to the agent best able to help the customer. This system reduces unnecessary transfers, a key area of customer dissatisfaction.

IVR (Interactive Voice Response) Reduces Costs

• An IVR system allows your business to increase call volume without increasing the number of live agents needed to take those calls.


• An Interactive voice system minimizes the workload and stress on skilled personnel putting their focus on callers that genuinely require their attention. This leads to increased job satisfaction, reduced sick days and greater productivity.

Why use Trans-West Phoenix for your Interactive Voice Response System needs?

The strength of an efficient IVR (Interactive Voice Response) system lies in design. A poorly designed and implemented system can actually increase costs to your business. We have served the Phoenix, AZ area for almost three decades. Our experience and longevity are unparalled. We can design an IVR system tailored to the needs of your business.

Call Trans-West Phoenix, Arizona today! We can review your application needs and help you determine if there is an IVR (Interactive Voice Response) system that is right for your business. (Click here.)