SILVER SEAL

Benefits include:

• Two (2) hour emergency response
• Non emergency, end of next business day response
• Defective Equipment replacement
• Waiver of labor charges for service covered equipment
• Labor to install manufacturer provided no charge software upgrades
• One (1) hour of free remote software modifications per incident
• One (1) hour of free technical support per incident
• Additional user training and user guides
• Free annual preventative maintenance check, including inspection, verification of software levels, database backup, and discussion with site contact about any possible issues with telephone equipment
• Replacement of defective base cords and handset cords
• Waiver of the emergency $100.00 expedite fee
• Auditing of local, Internet and long distance expenses; cost-savings recommendations

Availability:

• After the 5th year of ownership
• TWNS was not the originating installer
• Used parts