Warranty

At Trans-West we understand the importance of having a worry-free solution which is why we offer the following unmatched Gold Seal Warranty with every system we provide, first year is included! After your first year you may purchase one of our Partner Plans. You're not justing buying a technology solution from us you're buying peace of mind.

Benefits include:

• Waiver of all parts and labor charges for service of covered equipment
• One (1) hour of free technical support per incident
• One (1) hour of free remote software modifications per incident.
• Additional customer end user telephone training and user guides.
• Dial Tone trouble-shooting and reporting to local and long distance carriers.
• Replacement of defective base cords and handset cords.
• Free annual preventative maintenance, including inspection, database back-up, verification of software levels, and discussion with site contact on any possible issues with telephone environment and available, elective, software upgrades.
• Auditing of local, Internet and long distance expenses; cost-saving recommendations.
• Free consultation

Guarantees Include:

• In an emergency situation, we guarantee to respond to our customer's emergency service within our emergency service goals or we will apply $100.00 purchase credit to their account for each hour that we fail to respond, up to a maximum of $1,000.00.
• In a standard repair, non-emergency situation, we guarantee to respond to our customer's within 24 business hours or we will apply a $100.00 purchase credit to the account for each occurrence.

Partner Plan Options

• 5 Year Gold Seal
• Silver Seal
• Standard Service Agreement
• Parts Only
• Prepaid Labor