Make-A-Wish Trusts CloudVoice Solution for Real-Time Communications and Collaboration

CloudVoice Powers Connections Granting Wishes Every 35 Minutes, on Average

PHOENIX, Arizona – March 2, 2016

News Facts:

  • Trans-West Communications has partnered with Mitel® (Nasdaq:MITL) (TSX:MNW), a global leader in real-time business, cloud and mobile communications, to provide CloudVoice with enhanced collaboration capabilities specifically for Make-A-Wish® America in order to further support the organization in its wish-granting mission for children with life-threatening illnesses.
  • The new CloudVoice platform we deployed at the nonprofit’s national office in Phoenix allows Make-A-Wish to preserve its existing equipment while taking advantage of the simplicity, cost savings and efficiencies that come with moving to the cloud. CloudVoice from Trans-West also scales easily, giving the 62 local chapters of Make-A-Wish the flexibility to migrate at a pace that’s right for each of them.
  • CloudVoice real-time communications and collaboration abilities provide the Make-A-Wish teams with access to the same feature-rich capabilities. Now, everyone can stay connected from anywhere with presence, instant messaging, personal call routing and other productivity-enhancing features.
  • Make-A-Wish has granted more than 270,000 wishes throughout the United States and its territories since its inception in 1980.

Quotes:

“Everything we do at Make-A-Wish is about the wish kid, so it’s really important for us to communicate with all the people involved in the wish process. The Mitel solution allows us to collaborate much more effectively than we’ve done in the past. We’re not using technology for technology’s sake; it has to be something that benefits our key goal of delivering wishes.”
— Bill Baumbach, CIO, Make-A-Wish America

“Seamless, real-time communications and collaboration are critical for organizations like Make-A-Wish who work across multiple nationwide locations to carefully orchestrate wish fulfillment with families, staff, donors and many other integral players. Mitel’s mission is to power connections and our work with Make-A-Wish really crystalizes the important impact communications and collaboration solutions can have.”
— Jon Brinton, Executive Vice President & General Manager, Mitel Cloud Services

About the Make-A-Wish America
The Make-A-Wish America grants the wishes of children with life-threatening medical conditions to enrich the human experience with hope, strength and joy. Founded in 1980 when a group of caring volunteers helped a young boy fulfill his dream of becoming a police officer, the America is now the largest wish-granting charity in the world, with 65 chapters in the United States and its territories. With the help of generous donors and nearly 25,000 volunteers, the Make-A-Wish America grants a wish every 40 minutes and has granted more than 193,000 wishes in the United States since its inception. For more information about the Make-A-Wish America, visit wish.org and discover how you can share the power of a wish®.

About Mitel
Mitel Networks (NASDAQ: MITL) is a global provider of business communications solutions and services, consisting of unified communications and collaboration software applications, IP telephony platforms, mobility applications and managed and network services. Mitel enables businesses of all sizes to move beyond basic fixed telephony tools toward integrated multi-media collaboration solutions, accessible from anywhere, helping to improve performance, gain competitive advantage, and reduce costs. Mitel’s global headquarters are in Ottawa, Canada, US headquarters are in Chandler, Arizona and EMEA headquarters are in Caldicot, UK, with offices, partners, and resellers worldwide. Visit http://www.mitel.com for more information.

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2017-02-01T21:56:57+00:00 March 3rd, 2016|News|

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